Ariana answers your frequently asked questions

 

Order & Shipping

How long will it take to receive my order?

It can vary depending on the products in the order. Most orders are shipped right away and delivered in 2-5 business days. Some products require production after your order which can take up to a week before shipping these products will be noted in their descriptions

 Is my payment safe?

Yes. Our checkout is SSL Encrypted and meets PCI Level 1 compliance to ensure your payment is processed securely and swiftly.

Do you ship internationally?

We sure do! We can ship products to most countries around the world.Generally If you can checkout then we can ship to your country.Please be aware that different countries have unique customs rules and regulations. Unfortunately if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

What Countries do you ship to?

We mainly ship to the United states Canada and Australia. We possess the capability to ship to any country that accepts United States packages

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. (Gmail files under promotions) Click on "Track my Shipment" to view your tracking updates and all order information.You can also log into your account and click on the order in question to see the status

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

** Some orders may be completed with multiple packages with Tracking

 

Product

 

The product I want is out-of-stock when will it be available?

We strive to maintain our stock levels in line with demand. However we may become out of stock of a certain product.

Please note that most of our items are available for a limited time only. Limited time items may or may not return in the future.

Shipping & Returns

 

What is your return policy?

If you are unhappy with your purchase by Ariana we accept returns up to 7 days after the order was placed. Please contact us  We will attempt to resolve the issue to your satisfaction and may issue a full or partial refund and/or store credit. This is handled on a case by case basis